Below is a script that will help you inquire about potential savings and make your case. During the call, you may need to request several times from an automated operator to “speak to a representative.” When you connect with a live person, aim to be polite but firm. Further tips on how to prepare for a successful call are provided below the script.
Introduce Yourself
“Hi, my name is [Your Name], and I’m a customer with [Utility Company]. I’d like to see if we can find a way for me to save money on my bill.”
Verify Account Information
“My account number is [Account Number], if you’d like to verify my account details.”
Explain the Issue
“Given my budget and other expenses, I’m finding it difficult to manage these costs. I’d like to explore if there’s a way to negotiate a lower bill or monthly payment, or find other ways to save money.”
Make Your Request
At this point, focus on the cost-saving opportunities you’ve researched. (See our guidance below the script for how to conduct this research.) Or highlight your specific situation, or ask about alternative options that can help.
Consider these four tactics if applicable:
Highlight Loyalty and Payment History
“I’ve been a loyal customer for [number of years] and have always paid on time. Is there any discount or loyalty program for long-term customers that I could benefit from?”
Ask About Payment Plans or Assistance Programs
“I’m currently facing financial difficulties and would like to know if there are any assistance programs or alternative payment plans that could help me manage this bill.”
Inquire About Discounts or Promotions
“Are there any discounts, rebates, or seasonal promotions that might help reduce my current expenses?”
Request a Rate Reduction or Negotiation Option
“Given my situation, is there a possibility to lower the current rate or offer me better terms for the services I use?”
Close the Call Politely and Ask for Confirmation
“Thank you for your time and assistance. Could you confirm the next steps or changes to my account that will help reduce my costs? I appreciate your help and look forward to hearing from you.”
This script is designed to assist you in having a conversation with your utility provider and finding ways to save or negotiate better terms. Be sure to remain polite and patient during the call and take note of any offers or solutions presented during the conversation.