If you’re looking to reduce expenses before the holidays, being polite, knowing competitor rates, and highlighting your loyalty may help you save on your bills.
1. Time the Call Right
The timing of your call can impact the outcome. Call when you have time to focus and are not rushed or stressed. It’s also easier to negotiate around times like Black Friday or back-to-school sales when companies offer more flexibility.
2. Talk to a Real Person
Avoid automated systems by pressing “0” or saying “representative” to speak with a live person. Websites like gethuman.com can help you find customer support numbers and navigate phone menus.
3. Be Polite
Kindness is your best tool. Stay calm and respectful, as customer service agents are more likely to offer deals to polite customers.
4. Compare Prices and Ask About Other Cost-Saving Options
Research competitor rates and ask your provider about potential discounts. Many companies offer promotional deals, and you might qualify for age-based or autopay discounts.
5. Play Up Your History With the Company
Have your account details ready and mention your long-term loyalty. Companies value retention and may offer better rates to keep you.
6. Be Persistent
Don’t settle for a “no.” Politely ask for alternatives or speak with a supervisor if the representative doesn’t have the authority to make a deal.
7. Don’t Be Afraid to Walk Away
If no deal is offered, consider canceling the service. For services with many competitors, threatening to leave might prompt a better offer. If you decide not to cancel, keep the notes from your call and consider your options.